Terms of Service

Please read these terms carefully before using our services

Last Updated: February 5, 2026

Welcome to WhatsReach. These Terms of Service ("Terms") govern your access to and use of our WhatsApp marketing platform, website, and services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using WhatsReach services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you must not use our Service.

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and WhatsReach ("we," "us," or "our").

2. Service Description

WhatsReach provides a WhatsApp Business API-based marketing platform that enables businesses to:

  • Send bulk WhatsApp messages to customers
  • Create and deploy AI-powered chatbots
  • Automate customer engagement workflows
  • Manage customer conversations in a unified inbox
  • Access WhatsApp Business API features
  • Integrate with third-party applications and services

3. Eligibility and Account Registration

3.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our Service. By using our Service, you represent and warrant that you meet these requirements.

3.2 Account Registration

To use certain features of our Service, you must register for an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Keep your password secure and confidential
  • Notify us immediately of any unauthorized access or security breach
  • Accept responsibility for all activities that occur under your account

3.3 Business Use

Our Service is intended for business purposes only. You must use a valid business email address and provide accurate business information during registration.

4. WhatsApp Business API Compliance

As a WhatsApp Business Solution Provider, we require all users to comply with:

  • WhatsApp Business Policy: All messages must comply with WhatsApp's Business Policy and Commerce Policy
  • Message Templates: Only approved message templates may be used for business-initiated conversations
  • Opt-in Requirement: You must obtain explicit opt-in consent from recipients before sending messages
  • Content Guidelines: Messages must not contain prohibited content including spam, illegal content, or misleading information
  • 24-Hour Window: Free-form messages can only be sent within 24 hours of the customer's last message

Violation of WhatsApp policies may result in suspension or termination of your WhatsApp Business Account and our Service.

5. Acceptable Use Policy

5.1 Permitted Use

You may use our Service only for lawful business purposes that comply with all applicable laws and regulations.

5.2 Prohibited Activities

You agree NOT to:

  • Send spam, unsolicited messages, or messages without proper consent
  • Engage in phishing, fraud, or other deceptive practices
  • Send messages containing illegal, harmful, or offensive content
  • Violate any person's privacy or intellectual property rights
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Interfere with or disrupt the Service or servers
  • Use automated tools to scrape or harvest data
  • Reverse engineer, decompile, or disassemble the Service
  • Resell or redistribute the Service without authorization
  • Use the Service to send malware, viruses, or harmful code
  • Impersonate any person or entity
  • Violate any applicable laws or regulations

6. Subscription Plans and Payments

6.1 Plans and Pricing

We offer various subscription plans with different features and pricing. Current plans and pricing are available on our Pricing page.

6.2 Billing

  • Subscription fees are billed in advance on a monthly, quarterly, or annual basis
  • All fees are in Indian Rupees (INR) unless otherwise stated
  • You authorize us to charge your payment method for all fees
  • Fees are non-refundable except as required by law or stated in our Refund Policy

6.3 Free Trial

We may offer a free trial period for new users. At the end of the trial, your subscription will automatically convert to a paid plan unless you cancel before the trial ends.

6.4 Price Changes

We reserve the right to change our pricing with at least 30 days' notice. Price changes will apply to your next billing cycle.

6.5 Payment Failure

If payment fails, we may suspend or terminate your access to the Service until payment is received.

7. Cancellation and Refund Policy

7.1 Cancellation

You may cancel your subscription at any time through your account settings or by contacting support. Cancellation will take effect at the end of your current billing period.

7.2 Refund Policy

  • 30-Day Money-Back Guarantee: If you're not satisfied within 30 days of your first payment, we'll provide a full refund
  • No Partial Refunds: We do not provide refunds for partial months or unused portions of subscription periods
  • Refund Processing: Approved refunds will be processed within 7-10 business days
  • WhatsApp Charges: WhatsApp conversation charges are non-refundable as they are billed directly by Meta

8. Data and Content

8.1 Your Data

You retain all rights to the data, content, and materials you upload or transmit through our Service ("Your Data"). You grant us a license to use Your Data solely to provide and improve the Service.

8.2 Data Responsibility

You are solely responsible for:

  • The accuracy, quality, and legality of Your Data
  • Obtaining all necessary rights and consents for Your Data
  • Ensuring Your Data complies with applicable laws
  • Maintaining backups of Your Data

8.3 Data Security

We implement reasonable security measures to protect Your Data, but we cannot guarantee absolute security. You acknowledge the inherent risks of data transmission over the internet.

9. Intellectual Property

9.1 Our Intellectual Property

The Service, including all software, technology, content, trademarks, and intellectual property, is owned by or licensed to WhatsReach. You may not copy, modify, distribute, or create derivative works without our written permission.

9.2 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free license to use and incorporate such feedback.

10. Third-Party Services

Our Service may integrate with third-party services, including:

  • WhatsApp Business API (Meta)
  • Payment processors
  • Cloud service providers
  • Integration platforms (Google Sheets, n8n, etc.)

Your use of third-party services is subject to their respective terms and conditions. We are not responsible for third-party services or their actions.

11. Service Availability and Support

11.1 Uptime

We strive to maintain 99.9% uptime but do not guarantee uninterrupted access. We may suspend the Service for maintenance, upgrades, or emergencies.

11.2 Support

Support is provided according to your subscription plan:

  • Free Plan: Email support
  • Basic/Standard Plans: Email support with 24-48 hour response time
  • Professional Plan: Priority support with dedicated account manager
  • Enterprise Plan: 24/7 premium support with SLA guarantee

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND
  • WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
  • WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
  • OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM
  • WE ARE NOT LIABLE FOR ANY LOSS OF DATA, PROFITS, REVENUE, OR BUSINESS OPPORTUNITIES

13. Indemnification

You agree to indemnify, defend, and hold harmless WhatsReach and its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any laws or third-party rights
  • Your Data or content

14. Termination

14.1 Termination by You

You may terminate your account at any time by canceling your subscription.

14.2 Termination by Us

We may suspend or terminate your account immediately if you:

  • Violate these Terms or WhatsApp policies
  • Engage in prohibited activities
  • Fail to pay fees
  • Pose a security or legal risk

14.3 Effect of Termination

Upon termination:

  • Your access to the Service will be immediately revoked
  • You remain liable for any outstanding fees
  • We may delete Your Data after 30 days
  • Provisions that should survive termination will remain in effect

15. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

  • Posting updated Terms on our website
  • Sending email notification to your registered email
  • Displaying a notice in the Service

Your continued use of the Service after changes are posted constitutes acceptance of the modified Terms.

16. Dispute Resolution

16.1 Governing Law

These Terms are governed by the laws of India, without regard to conflict of law principles.

16.2 Arbitration

Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with Indian Arbitration laws.

16.3 Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class actions or representative proceedings.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and WhatsReach.

17.2 Severability

If any provision is found unenforceable, the remaining provisions will remain in full effect.

17.3 No Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

17.4 Assignment

You may not assign these Terms without our written consent. We may assign these Terms without restriction.

17.5 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control.

18. Contact Information

For questions about these Terms, please contact us:

  • Email: info@whatsreach.in
  • Phone: 7013187415
  • Website: whatsreach.in

By using WhatsReach, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.